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This paper assesses how a social movement organization strategically framed its actions to simultaneously gain the support of multiple, diverse constituencies. The challenges associated with creating meaning and mobilizing potential partisans during the Indians of All Tribes (IAT) occupation of Alcatraz Island from November 1969 to June 1971 are examined through a qualitative analysis of movement-created texts. The IAT used a trio of distinct approaches to communicate with and gain the support of Native Americans and whites. Through inflection the IAT explained why they seized the island, emphasizing themes such as decolonization, democracy, and the importance of taking action. Through direction the IAT encouraged whites to write letters, sign petitions, and make donations while calling for a deeper engagement by Native Americans in the land seizure. Through deflection the IAT recounted normative stories to discourage whites and “wannabes” who failed to heed the organization's other directions about how best to participate in the takeover. These three framing processes build upon and extend social movement framing theory by complicating conceptualizations of allies and underscoring how movements seek distinct types of support from different adherents.

This volume of the Research in Social Movements, Conflicts and Change series, our 30th, begins by casting a spotlight on the institution that the RSMCC series exists within and primarily serves: higher education. Thus Section I includes two papers focused on the academy itself.

Kathleen M. Blee is distinguished professor of Sociology and chair of the Department of Sociology at the University of Pittsburgh. She is completing a book manuscript on emerging social movement groups in Pittsburgh. She has also written extensively on women in U.S. racist movements, including Women of the Klan: Racism and Gender in the 1920s, published in 1991 by the University of California Press and Inside Organized Racism: Women in the Hate Movement, published in 2002 by the University of California Press. Earlier, she studied the historical origins of regional poverty and co-authored The Road to Poverty: The Making of Wealth and Hardship in Appalachia with Dwight Billings, published in 2000 by Cambridge University Press.

Despite the proliferation of supply chain risk management (SCRM) studies, a theoretically supported and empirically validated study on justifying the antecedents and measurement dimensions of supply chain resilience (SCRE) is rare. Therefore, drawing on extensive literature review, this study aims to explore and validate the antecedents and the measurement dimensions of SCRE.

This study uses positivist paradigm using quantitative method. However, it also uses qualitative approach in the form of field study to contextualize the research model. The quantitative study is conducted by operationalising a survey research. Partial least square-based structural equation modelling has been used to analyze the data.

Study results suggest that the psychometric properties of the SCRE dimensions, supply chain readiness, response and recovery, are reliable and valid. It also affirms that supply chain orientation (SCO), learning and development and supply chain risk management culture (SCRMC) significantly influence the SCRE. Further, SCRMC mediates the relationship between SCO and SCRE.

The findings of this study will assist the supply chain managers in taking decision on readiness capability development and reducing the decisional uncertainty during response and recovery.

Drawing on extensive extant literature on crisis management and supply chain management, this study develops and validates the measurement dimensions of SCRE in terms of readiness, response and recovery, as well as justifies the antecedent factors of SCRE, which is a novel attempt in SCRM literature.

This paper aims to provide a strategic approach to the improvement of customer service performance and apply it to a food supplier that distributes its products to food multiple retailers' stores (from now on, the term “retailers” instead of “food multiple retailers' stores” will be used to represent hypermarkets, supermarkets or neighbourhood stores).

To attain the performance's enhancement, the requirements are: the identification, evaluation and selection of customer service elements and the establishment of measures as well as performance standards. To identify service elements, previous research and the food supplier's as well as the retailers' viewpoints were taken into consideration. To evaluate service elements, 40 retailers were asked to rate the elements' importance and the two competitors' performance. The usable questionnaires were subjected to correlation analysis, paired‐samples t‐test and multiple ANOVA. To select the appropriate service elements, on which measures and performance standards would be established, positioning matrices were also formed.

With respect to sausage market in Greece, the analysis points out that the supplier should apply measures in the service elements order completeness, invoice error‐free, on‐time delivery, delivery of products without defects, efficient handling of returned products, informing about shortages in the orders, providing technical information and efficient handling of customers' requests. The performance should be improved in the first three elements and maintained as it is in the remaining five elements.

The study provides insight into the customer service elements which a supplier should measure and into which of them a supplier should improve its performance or maintain it. Moreover, the elements that constitute customer service in the Greek sausage sector are identified.

Social networking sites (SNSs) continue to grow in popularity with competition in the market growing as well. The purpose of this paper is to examine three research questions to determine how competition within the SNS area may affect the continuance intention on the incumbent SNS, Facebook. The first question examines the relationship between having an account on one of the four different SNSs and the impact on continuance intention. The second question examines attitudes toward specific alternatives and continuance intention on the incumbent SNS. The third question takes a broader examination of general attitudes about alternative attractiveness and attitude toward switching to predict continuance intention. A post hoc analysis was conducted to further understand the impact of specific SNS alternative attitudes on general attitudes.

Based on a survey of 918 users, this research examines the three questions using various methods including ANCOVA to examine question 1 and multiple structural equation models to examine questions 2, 3 and the post hoc analysis.

The analysis of the models suggests that both alternative attractiveness and attitude toward switching have the greatest impact on the continuance intention of the incumbent site. Specific sites were found to be complements or substitutes for the incumbent. The viewing of the specific alternative site as an alternative to Facebook had a negative impact on continuance intention. The general model of alternative attractiveness and attitude toward switching explained a moderate to substantial amount of continuance intention.

Although use and abandonment of SNSs have been examined extensively, minimal attention has been given to the impact that alternative SNSs have on continuance intentions of a user’s primary SNS.

Today's businesses are facing a world that is more complex, turbulent and unpredictable than in the past with increasing levels of environmental complexity. Rather than proposing environmental uncertainty as a mediator/moderator of the relationship between agility and performance as others have done, the authors offer an alternative view where supply chain agility is seen as mediating the relationship between environmental uncertainty and supply chain performance.

The authors propose that supply chain agility is a response to the effects of environmental uncertainty and, as such, environmental uncertainty should be seen as a driver of supply chain agility. Few studies test the direct relationship between uncertainty and supply chain performance, and none simultaneously test for agility's mediation and moderation effect between environmental uncertainty and agility.

The model was statistically assessed using partial-least-squares structural equation modeling (PLS/SEM) by analyzing survey data from manufacturing managers in 136 US firms. The study results did not indicate a significant relationship between environmental uncertainty and supply chain performance. However, the authors did find a significant positive relationship between agile manufacturing and supply chain performance using measures that were primarily operations-centered rather than financial. Additionally, the authors found that agile manufacturing fully mediates the relationship between environmental uncertainty and supply chain performance.

The authors’ model, though simple, provides a base for future research for them and other researchers who can incorporate other impacting variables into the model. The study results show that uncertainty can be a force for good and that utilizing agile manufacturing can be a new source of opportunity.

The purpose of this paper is to build a supply chain talent framework and test it empirically.

The present study adopts extant literature to understand current state of supply chain talent literature and used knowledge and skill constructs and their items from comprehensive literature review to develop an instrument to gather data. The data are further checked for assumptions and further examines the framework using confirmatory factor analysis.

The findings support previous studies and establishes that knowledge-skill framework is scientifically a strong framework which can help to build current supply chain competencies among future supply chain managers.

This study considers only a limited number of variables that define the supply chain talent. The framework can be further developed and extended to different industries and countries.

The study identifies knowledge-skill framework which can help to develop a training module for current or aspiring supply chain managers. It also can provide significant input to design university supply chain management program to meet future supply chain manager’s requirements.

Include providing the right education and training in support of supply chain operations and in turn serving the community with products and services on time and that too in a most cost effective manner.

This paper develops a new framework for supply chain talent development. This framework has been empirically tested, and major findings and future research directions are highlighted.

The vulnerability issue in supply chains is among the most pressing concerns that firms are currently facing. As a preliminary attempt to address the lack of empirical research, this paper aims to primarily explore the relationship between vulnerability mitigation strategies and supply chain effectiveness with security culture as a moderator.

Data are gathered via a survey of 209 Indonesian manufacturing firms. The data are analyzed using partial least squares technique.

Results indicate that supply chain visibility, supply chain flexibility and supplier development strategies positively affect supply chain effectiveness. Moreover, risk culture positively moderates the effects of supply chain visibility and supplier development on supply chain effectiveness.

The findings may improve supply chain effectiveness by mitigating the effects of vulnerability causes.

This study contributes to the advancement of knowledge on the relationships between vulnerability mitigation strategies and supply chain effectiveness.